We want you to be completely satisfied with your purchase. The following information will help facilitate your return of an unused product, or a warranty claim for a defective product, either of which may be processed by calling 1-786-300-8251
A return request must occur within 14 days of purchase, or delivery if we shipped the product directly to you.
Product returns require a proof of purchase or original receipt.
If you are shipping the product back to us, it must be received by our warehouse within 45 days from the date your product was delivered. For specific labeling instructions call 1-786-300-8251or email [email protected] Freight expense is not refundable.
Products must be in an unused and saleable condition.
Refunds for purchases made by credit card will be credited back to the card used to make the purchase.
Return requests in any amount may be in the form of a check mailed to customer’s home address.
Refunds for purchases made by check require a ten (10) day waiting period from date of purchase.
Returns are not applicable to End Of Life products.
Please note: This policy covers all non-defective return requests made on purchases from JustPowerBanks.com. Defective products are covered under a separate Warranty Policy.